Last updated: June 2026
Introduction
glisten-crest is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
Information We Collect
Personal Information
When you enquire about or use our services, we may collect:
- Name and contact details (email address, postal address)
- Information about your pet (name, breed, age, health conditions)
- Service preferences and booking history
- Payment information when applicable
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on site
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect to:
- Provide and improve our pet care services
- Communicate with you about appointments and enquiries
- Send service-related updates and information
- Maintain records for your pet's care
- Comply with legal obligations
- Analyse website usage to improve user experience
Legal Basis for Processing
We process your personal data based on:
- Your consent (which you may withdraw at any time)
- The necessity to perform a contract with you
- Our legitimate business interests
- Compliance with legal obligations
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist our operations (under strict confidentiality agreements)
- Professional advisors when necessary
- Regulatory authorities when required by law
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Pet care records are typically retained for seven years following your last service with us.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Request data portability
- Withdraw consent at any time
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: [email protected]
Address: 47 Riverside Gardens, Manchester, M3 4LQ, United Kingdom